WEBVTT 1 00:00:00.140 --> 00:00:01.700 Hi, my name is Jack Dorsey 2 00:00:01.700 --> 00:00:03.610 and I'm one of the co-founders of Twitter. 3 00:00:03.610 --> 00:00:05.010 And this is Twitter Support. 4 00:00:09.575 --> 00:00:13.010 @babysseoks, my English teacher just told me 5 00:00:13.010 --> 00:00:15.380 the Twitter bird's name is Larry? 6 00:00:15.380 --> 00:00:17.940 Well our co-founder Biz is from Boston. 7 00:00:17.940 --> 00:00:21.330 And when we decided that the bird was going to be our logo 8 00:00:21.330 --> 00:00:26.120 he naturally went to the most famous bird for him, 9 00:00:26.120 --> 00:00:28.810 maybe the most famous bird in the world, Larry Bird. 10 00:00:28.810 --> 00:00:32.030 I will say though, if you follow bird watching on Twitter, 11 00:00:32.030 --> 00:00:34.057 no tweets about Larry Bird. 12 00:00:34.057 --> 00:00:37.290 @madikreates, why does Twitter have a character limit still? 13 00:00:37.290 --> 00:00:39.440 I'm tired of sacrificing my grammar 14 00:00:39.440 --> 00:00:42.170 for the good of the tweet, unhappy face. 15 00:00:42.170 --> 00:00:44.150 So some history on the character limit. 16 00:00:44.150 --> 00:00:46.880 We originally started with 140 characters 17 00:00:46.880 --> 00:00:50.040 so we could fit in one text message 18 00:00:50.040 --> 00:00:52.770 which is what the whole service was based on 19 00:00:52.770 --> 00:00:53.660 in the early days. 20 00:00:53.660 --> 00:00:56.990 But we also believe that the constraint was really useful 21 00:00:56.990 --> 00:00:59.140 'cause it inspired a lot of creativity. 22 00:00:59.140 --> 00:01:02.490 And this resonated with comedians. 23 00:01:02.490 --> 00:01:03.940 It resonated with journalists. 24 00:01:03.940 --> 00:01:07.070 It resonated with poets and hip-hop artists 25 00:01:07.070 --> 00:01:09.060 and creatives of all type. 26 00:01:09.060 --> 00:01:11.660 Figure out ways not to sacrifice your grammar 27 00:01:11.660 --> 00:01:13.960 but to actually make it work. 28 00:01:13.960 --> 00:01:18.720 But we thought, it might be good to increase the limit 29 00:01:18.720 --> 00:01:19.920 just a little bit. 30 00:01:19.920 --> 00:01:23.080 And we decided to do it twice the amount 31 00:01:23.080 --> 00:01:25.800 which seems enough for most people. 32 00:01:25.800 --> 00:01:28.470 And if that's not enough, we have threads. 33 00:01:28.470 --> 00:01:30.410 You can link all the tweets together. 34 00:01:30.410 --> 00:01:33.120 So we have a 280 character limit 35 00:01:33.120 --> 00:01:35.200 but you can link as many tweets as you want. 36 00:01:35.200 --> 00:01:37.543 So it's really limitless. 37 00:01:38.572 --> 00:01:42.770 @mywifeisjoanie asks how can I identify a Twitter bot? 38 00:01:42.770 --> 00:01:45.570 I have suspicions over one or two I see, 39 00:01:45.570 --> 00:01:48.320 but cannot prove it, @TwitterSupport. 40 00:01:48.320 --> 00:01:51.520 Well I'm from Missouri which is the Show Me State. 41 00:01:51.520 --> 00:01:52.760 We're all skeptics. 42 00:01:52.760 --> 00:01:55.360 And I would always recommend that we be skeptical 43 00:01:55.360 --> 00:01:57.180 of everything that we see. 44 00:01:57.180 --> 00:02:00.910 If you have suspicions, go through our reporting flow, 45 00:02:00.910 --> 00:02:02.240 but you don't necessarilly have to assume 46 00:02:02.240 --> 00:02:03.780 that everyone is a bot. 47 00:02:03.780 --> 00:02:06.690 Some people just haven't updated their profile picture. 48 00:02:06.690 --> 00:02:09.870 And some folks haven't chosen their own at name. 49 00:02:09.870 --> 00:02:13.360 So if you see something that is suspicious 50 00:02:13.360 --> 00:02:16.360 we have a reporting flow and you can send it over to us 51 00:02:16.360 --> 00:02:18.050 and we'll look for it. 52 00:02:18.050 --> 00:02:19.050 Always be skeptical. 53 00:02:19.887 --> 00:02:22.930 @peteralstone asks when will Twitter, Facebook, and Google 54 00:02:22.930 --> 00:02:26.060 be regulated like the public utilities they are? 55 00:02:26.060 --> 00:02:29.440 The information economy moves fast, maybe soon? 56 00:02:29.440 --> 00:02:33.280 We believe fundamentally, that the job of a regulator 57 00:02:33.280 --> 00:02:35.010 is to protect the individual 58 00:02:35.010 --> 00:02:37.920 and level the playing field for everyone. 59 00:02:37.920 --> 00:02:41.000 And our job is to help educate regulators around 60 00:02:41.000 --> 00:02:42.430 smart paths forward. 61 00:02:42.430 --> 00:02:45.250 So we're always having conversations around the world 62 00:02:45.250 --> 00:02:49.360 with regulators about what technology makes possible 63 00:02:49.360 --> 00:02:51.420 and how Twitter fits into that. 64 00:02:51.420 --> 00:02:54.320 We welcome smart regulation 65 00:02:54.320 --> 00:02:56.923 and we want to help guide it as well. 66 00:02:58.126 --> 00:03:01.240 @tasisydorres asks ayo @Twitter, can we get that 67 00:03:01.240 --> 00:03:02.853 edit button in 2020? 68 00:03:03.730 --> 00:03:05.023 The answer is no. 69 00:03:06.800 --> 00:03:08.150 The reason there's no edit button, 70 00:03:08.150 --> 00:03:10.110 there hasn't been an edit button traditionally 71 00:03:10.110 --> 00:03:13.210 is we started as an SMS text messaging service. 72 00:03:13.210 --> 00:03:15.600 So as you all know, when you send a text, 73 00:03:15.600 --> 00:03:16.840 you can't really take it back. 74 00:03:16.840 --> 00:03:19.390 We wanted to preserve that vibe and that feeling 75 00:03:19.390 --> 00:03:20.223 in the early days. 76 00:03:20.223 --> 00:03:22.470 But now we have an app and a lot of people 77 00:03:22.470 --> 00:03:23.900 are using us on the web, 78 00:03:23.900 --> 00:03:28.460 and there's some issues with edit that we can solve. 79 00:03:28.460 --> 00:03:31.720 One is you might send a tweet and then 80 00:03:31.720 --> 00:03:34.210 someone might re-tweet that and then an hour later 81 00:03:34.210 --> 00:03:36.890 you completely change the content of that tweet 82 00:03:36.890 --> 00:03:39.800 and that person that re-tweeted the original tweet 83 00:03:39.800 --> 00:03:41.900 is now re-tweeting and re-broadcasting 84 00:03:41.900 --> 00:03:43.120 something completely different. 85 00:03:43.120 --> 00:03:44.480 So that's something to watch out for. 86 00:03:44.480 --> 00:03:46.440 A lot of people want it because they want to fix 87 00:03:46.440 --> 00:03:51.440 a quick spelling error or a broken link or what not. 88 00:03:51.460 --> 00:03:54.560 And that's great, we've considered a one minute window 89 00:03:54.560 --> 00:03:57.240 or a 30 second window to correct something, 90 00:03:57.240 --> 00:03:59.440 but that also means that we have to delay 91 00:03:59.440 --> 00:04:00.520 sending that tweet out. 92 00:04:00.520 --> 00:04:02.210 'Cause once it's out, people see it. 93 00:04:02.210 --> 00:04:05.600 So these are all the considerations, it's just work 94 00:04:05.600 --> 00:04:07.720 but we'll probably never do it. 95 00:04:07.720 --> 00:04:10.840 Okay, @southernkeeks, instead of an edit feature 96 00:04:10.840 --> 00:04:12.870 Twitter should allow users to see how many times 97 00:04:12.870 --> 00:04:14.780 a tweet link has been copied. 98 00:04:14.780 --> 00:04:16.217 Because we all send tweets with a 99 00:04:16.217 --> 00:04:18.410 "did you see this one?" message. 100 00:04:18.410 --> 00:04:21.720 You know, just to liven things up, smiley face. 101 00:04:21.720 --> 00:04:24.670 I agree that's a pretty good idea. 102 00:04:24.670 --> 00:04:26.287 We'll look at that one. 103 00:04:26.287 --> 00:04:29.220 @alanlampeauthor, hey Twitter god, can you please 104 00:04:29.220 --> 00:04:30.860 activate spell check? 105 00:04:30.860 --> 00:04:32.770 I can't believe there are so many trending 106 00:04:32.770 --> 00:04:35.960 misspelled hashtags, especially from writers. 107 00:04:35.960 --> 00:04:38.973 At least trend the properly spelled hashtags first. 108 00:04:39.982 --> 00:04:43.836 #writingcommmunity #Writingcommunity spelled wrong 109 00:04:43.836 --> 00:04:46.573 #writingcommuity once again, spelled wrong. 110 00:04:47.490 --> 00:04:50.300 Our algorithms would actually notice if these three hashtags 111 00:04:50.300 --> 00:04:52.740 were trending and group them together. 112 00:04:52.740 --> 00:04:56.540 So we don't do the spell check and we don't edit your tweet 113 00:04:56.540 --> 00:05:00.126 but we will group them appropriately in the right way 114 00:05:00.126 --> 00:05:01.815 so that everyone can find your content 115 00:05:01.815 --> 00:05:03.103 even though you might have misspelled it. 116 00:05:04.354 --> 00:05:08.350 @andre3xk, @Twitter why don't you follow your boss @Jack? 117 00:05:08.350 --> 00:05:09.920 Twitter was following me for a while 118 00:05:09.920 --> 00:05:12.270 and then we decided to do something much, much cooler. 119 00:05:12.270 --> 00:05:13.830 We put a bunch of people on billboards 120 00:05:13.830 --> 00:05:14.930 and their tweets on billboards 121 00:05:14.930 --> 00:05:16.860 all over New York and San Francisco 122 00:05:16.860 --> 00:05:19.630 and we follow them now. 123 00:05:19.630 --> 00:05:22.220 And now we can DM them as well. 124 00:05:22.220 --> 00:05:24.190 So I don't really mind. 125 00:05:24.190 --> 00:05:27.710 Okay so @GaryWaites asks question to photographers, artists, 126 00:05:27.710 --> 00:05:29.470 illustrators and creative types, 127 00:05:29.470 --> 00:05:31.320 have you read the new terms for Twitter? 128 00:05:31.320 --> 00:05:33.590 Does this mean Twitter can do what they like 129 00:05:33.590 --> 00:05:34.423 with our content? 130 00:05:34.423 --> 00:05:37.450 And if you look at the first screenshot it says 131 00:05:37.450 --> 00:05:39.560 you retain your rights to any content you submit, 132 00:05:39.560 --> 00:05:42.530 post or display on or throughout the services. 133 00:05:42.530 --> 00:05:44.870 What's yours is yours, you own your content 134 00:05:44.870 --> 00:05:47.390 and your incorporated audio, photos, and videos 135 00:05:47.390 --> 00:05:49.360 are considered part of the content. 136 00:05:49.360 --> 00:05:50.610 So what that means is you own it, 137 00:05:50.610 --> 00:05:52.330 you can take it down at any point. 138 00:05:52.330 --> 00:05:53.850 You want me to read all the terms of service 139 00:05:53.850 --> 00:05:55.987 that he links to as well? 140 00:05:55.987 --> 00:05:59.022 @PeterKimFrank, is this article satire? 141 00:05:59.022 --> 00:06:02.320 Among other things, it claims that @jack 142 00:06:02.320 --> 00:06:04.920 regularly meditates two hours each day, 143 00:06:04.920 --> 00:06:09.080 spends 52 minutes each day doing sauna plus ice bath, 144 00:06:09.080 --> 00:06:11.130 eats just five meals per week. 145 00:06:11.130 --> 00:06:12.400 Some of it's real. 146 00:06:12.400 --> 00:06:14.560 I try to meditate two hours every single day. 147 00:06:14.560 --> 00:06:17.670 I definitely do not do a sauna and ice bath every day. 148 00:06:17.670 --> 00:06:21.203 And I eat seven meals every week, just dinner. 149 00:06:22.087 --> 00:06:25.470 @Logmey92, how does one acquire the illustrious 150 00:06:25.470 --> 00:06:27.890 check mark on Twitter? 151 00:06:27.890 --> 00:06:30.170 There's a guy named Kayvon 152 00:06:30.170 --> 00:06:32.680 and he handles all the verification 153 00:06:32.680 --> 00:06:34.550 which is the blue check mark. 154 00:06:34.550 --> 00:06:38.060 So if you either DM him, or mention him, 155 00:06:38.060 --> 00:06:40.480 you have a high probability of getting a blue check mark. 156 00:06:40.480 --> 00:06:44.260 So it's @K-A-Y-V-Z. 157 00:06:44.260 --> 00:06:47.540 Verification, he's the verification god. 158 00:06:47.540 --> 00:06:50.900 So just go to him and he'll get you sorted. 159 00:06:50.900 --> 00:06:53.620 Okay I have a question from AdaptToReality. 160 00:06:53.620 --> 00:06:56.700 Question, why is Jack going to Africa? 161 00:06:56.700 --> 00:07:00.970 I am going to Africa because it's a pretty incredible 162 00:07:00.970 --> 00:07:03.543 collection of entrepreneurs and folks that 163 00:07:03.543 --> 00:07:05.790 I think we all need to learn from. 164 00:07:05.790 --> 00:07:09.100 But I want to make sure that I had a good understanding 165 00:07:09.100 --> 00:07:11.230 of what's happening on the continent 166 00:07:11.230 --> 00:07:13.490 and how folks are thinking about technology. 167 00:07:13.490 --> 00:07:16.977 And anything that we can do to help support. 168 00:07:16.977 --> 00:07:21.977 @Vaempyre, spelled V-A-E-M-P-Y-R-E. 169 00:07:22.690 --> 00:07:24.730 Does Twitter sell my data immediately? 170 00:07:24.730 --> 00:07:27.730 I like a few posts and I immediately get ads about it. 171 00:07:27.730 --> 00:07:29.890 No we don't sell your data. 172 00:07:29.890 --> 00:07:32.600 We try to match whatever we think you might be interested in 173 00:07:32.600 --> 00:07:36.520 with an advertiser that is selling or offering a service 174 00:07:36.520 --> 00:07:38.455 that match those interests. 175 00:07:38.455 --> 00:07:43.455 @iFlopstr8s, @twitter, when will there be a dislike button? 176 00:07:43.560 --> 00:07:45.240 We've never actually thought of that. 177 00:07:45.240 --> 00:07:48.363 So let's, I'll get that to the team and we'll get on it. 178 00:07:49.337 --> 00:07:51.500 @BaldSavant, so apparently we can now 179 00:07:51.500 --> 00:07:52.697 follow topics on Twitter, 180 00:07:52.697 --> 00:07:55.500 but we can't user generate those topics. 181 00:07:55.500 --> 00:07:58.255 Wouldn't it have been 1000 times easier, better 182 00:07:58.255 --> 00:08:01.240 to just let us follow hashtags? 183 00:08:01.240 --> 00:08:04.390 Well so this is, one step for us. 184 00:08:04.390 --> 00:08:07.890 We're trying to determine what the most interesting topics 185 00:08:07.890 --> 00:08:08.998 are to start. 186 00:08:08.998 --> 00:08:11.820 And this is all based on our machine learning 187 00:08:11.820 --> 00:08:13.510 and deep learning algorithms. 188 00:08:13.510 --> 00:08:15.310 We bubble those up so that you can follow them. 189 00:08:15.310 --> 00:08:18.270 I recommend following bird watching, it's incredible. 190 00:08:18.270 --> 00:08:19.770 The other good one is weather. 191 00:08:19.770 --> 00:08:22.510 But there's over a thousand right now. 192 00:08:22.510 --> 00:08:24.220 And we'll get better and better so you should see 193 00:08:24.220 --> 00:08:25.750 more and more topics. 194 00:08:25.750 --> 00:08:28.420 But eventually you might be able to follow a hashtag. 195 00:08:28.420 --> 00:08:30.490 But what's interesting about this approach 196 00:08:30.490 --> 00:08:32.550 is that even if a hashtag is not mentioned 197 00:08:32.550 --> 00:08:35.453 you'll still see relevant tweet about birdwatching. 198 00:08:36.736 --> 00:08:39.570 @GHMonberg asks @jack, what is your favorite feature 199 00:08:39.570 --> 00:08:40.403 on Twitter? 200 00:08:40.403 --> 00:08:42.190 Well right now it's the ability to follow topics. 201 00:08:42.190 --> 00:08:44.460 I think it's incredible, it's awesome. 202 00:08:44.460 --> 00:08:46.990 And it works really, really well. 203 00:08:46.990 --> 00:08:49.940 I'm finding so many accounts that I end up following 204 00:08:49.940 --> 00:08:52.630 and so many tweets that I would not have otherwise seen. 205 00:08:52.630 --> 00:08:57.357 For sports, for weather, and of course for bird watching. 206 00:08:57.357 --> 00:09:01.164 @robschn asks @twitter can you just give us the ability 207 00:09:01.164 --> 00:09:02.760 to use regex on muted tweets? 208 00:09:02.760 --> 00:09:04.070 They never work right. 209 00:09:04.070 --> 00:09:06.790 So that's a very Unix technical term. 210 00:09:06.790 --> 00:09:08.090 That's a regular expression. 211 00:09:08.090 --> 00:09:09.730 It's a pattern matching tool 212 00:09:09.730 --> 00:09:12.070 for a lot of computer scientists. 213 00:09:12.070 --> 00:09:14.610 We thought that might be a little out of reach 214 00:09:14.610 --> 00:09:17.080 for most people, but it's a good suggestion 215 00:09:17.080 --> 00:09:19.090 and our engineers back at the company would love it. 216 00:09:19.090 --> 00:09:21.816 So it's probably going to be done tomorrow. 217 00:09:21.816 --> 00:09:25.960 @_daaniaal with two As and two As. 218 00:09:25.960 --> 00:09:29.187 Twitter should have a close friend list too aight? 219 00:09:29.187 --> 00:09:30.020 @twitter. 220 00:09:30.020 --> 00:09:32.590 Who would you put on your close friend list? 221 00:09:32.590 --> 00:09:34.085 We'll look into that. 222 00:09:34.085 --> 00:09:34.918 But you can actually create a list 223 00:09:34.918 --> 00:09:36.600 with all your close friends and put them right at the top 224 00:09:36.600 --> 00:09:39.540 of your timeline and switch quickly to them at any point. 225 00:09:39.540 --> 00:09:41.140 So we kind of already have that. 226 00:09:42.428 --> 00:09:45.790 Aineninell, how does one trend on Twitter? 227 00:09:45.790 --> 00:09:47.830 I've been trying to figure that out for quite some time. 228 00:09:47.830 --> 00:09:49.850 Who do you sell your soul to? 229 00:09:49.850 --> 00:09:53.230 Not interested in trending but am looking to get into 230 00:09:53.230 --> 00:09:54.923 the soul business. 231 00:09:54.923 --> 00:09:58.230 [chuckling] You know I think if you spread this tweet around 232 00:09:58.230 --> 00:10:00.747 this one will probably trend. 233 00:10:00.747 --> 00:10:04.570 @dasariprapulla, @twitter can we get translation option 234 00:10:04.570 --> 00:10:05.510 for any tweet? 235 00:10:05.510 --> 00:10:06.490 This already exists. 236 00:10:06.490 --> 00:10:08.390 You can translate any tweet that you see. 237 00:10:08.390 --> 00:10:10.963 You just tap into it and you hit translate tweet. 238 00:10:11.940 --> 00:10:14.350 @thefriarswife, how do you think or hope 239 00:10:14.350 --> 00:10:16.720 decentralizing Twitter will transform 240 00:10:16.720 --> 00:10:17.680 the user experience? 241 00:10:17.680 --> 00:10:20.680 Well the most amazing thing is I have no idea. 242 00:10:20.680 --> 00:10:22.210 And that's what makes it so exciting. 243 00:10:22.210 --> 00:10:25.540 We believe that Twitter is best served 244 00:10:25.540 --> 00:10:27.860 by having the largest corpus of conversations 245 00:10:27.860 --> 00:10:31.020 by having different perspectives on how people consume 246 00:10:31.020 --> 00:10:33.740 those conversations and interact with those conversations. 247 00:10:33.740 --> 00:10:35.110 I think generally it's just gonna create 248 00:10:35.110 --> 00:10:39.680 a ton more invention for us and innovation for the community 249 00:10:39.680 --> 00:10:41.747 using Twitter every single day. 250 00:10:41.747 --> 00:10:45.100 @cojahaski, @twittersupport is it possible to claim 251 00:10:45.100 --> 00:10:48.280 an abandoned Twitter handle that has zero followers, 252 00:10:48.280 --> 00:10:52.190 only one tweet, and has been inactive since 2014? 253 00:10:52.190 --> 00:10:56.270 You can reach out to support directly with the account 254 00:10:56.270 --> 00:10:58.340 and we'll see what we can do. 255 00:10:58.340 --> 00:11:00.340 Thank you this has been Twitter Support. 256 00:11:00.340 --> 00:11:04.560 I'm Jack Dorsey and I would really love to wish you all 257 00:11:04.560 --> 00:11:06.643 a great, oh I ran out of my characters. 258 00:11:07.865 --> 00:11:08.768 Oh we have 280! 259 00:11:08.768 --> 00:11:09.665 Have a great day. 260 00:11:09.665 --> 00:11:10.579 Have an amazing day. 261 00:11:10.579 --> 00:11:11.482 I hope that was helpful. 262 00:11:11.482 --> 00:11:14.332 If not, mention me on Twitter and I'll see what I can do.